3rd CX5 leased from this “dealer” 4th CX5 leased from Mazda 2025 CX-5 leased on January 2025 under 7000 miles battery completely drained “no warning” Contacted Mazda Roadside Assistance brought the vehicle to the dealership … After checking in the vehicle, was told even though it has 36000 miles bumper to bumper warranty but the vehicle is considered “under driven” and if that is the case after diagnostic there will be a charge of $220 for the service… ???????????? What’s considered under driven who is to determine what is and is not under driven? Very disappointed Extremely dissatisfied …. Niece leased her CX5 in AZ same issue with the battery brought it to local Mazda dealership where she got her vehicle not one question ask replaced with a brand new battery and out of the dealership under 2 hours with a car wash Furthermore it is not a pleasant experience to speak to an AI trying to book a service appointment … Thank you, the issue had been resolved a new battery was replaced for the vehicle at no charge, the frustration came from the word “under driven” anyhow once again Thank you for servicing the vehicle.

Javier made my car buying experience very easy. He was transparent with everything and very helpful. I would definitely recommend him to others interested in buying a vehicle. He checked in regularly and cares about his job. I LOVE MY MAZDA!!

Isaiah Becerra was an excellent salesman and made my car buying experience smooth, strees-free, and enjoyable from start to finish. He was knowledgeable, patient, and took the time to make sure I found the perfect Mazda for my needs. I never felt pressured, only supported and well-informed throughout the entire process. Thanks to Isaiah and his manager I drove off in an amazing 2026 CX-20 2.5 S SES AWD and couldn't be happier with my experience and for welcoming me to the Mazda family.

Cant say enough about my whole experience with mazda. Almost 10 years of service . Best part is the service dept cust service, all the guys are great and respectful. Arthur is very very helpful and accommodating always makes the interactions highest quality of professionalism with a touch of personality and well wishing. Great Kid ! Thanks mazda will be getting that 2026 next month....

First time buying a car and my experience was great. I was dreading getting a new car because I hate car dealerships but the amazing staff at this Mazda dealership made my experience great and I felt like they really wanted to give me the best deal. Shout out to Andy and Edwin for providing the best service and not making me feel pressured.

I used Mazda Puente Hills to lease a CX30. The rep, Sean Swanson, was outstanding. He was professional, responsive, knowledgeable and reliable. He was very fair and accommodating in all my requests. I rarely have such experience with any sales experience and even less so when it comes to cars, but Sean and Puente Hills exceeded my expectations.

Ben was super helpful in delivering my car and making sure the process was smooth! He was also very kind and patient in answering questions. He also checked in with me afterwards to make sure everything was running smooth with the vehicle!

I’ve been coming here for service for a while now, and every visit has been a great experience thanks to Ramiro and Arthur. One of them always takes care of me whenever I come in, and they are consistently professional, patient, and extremely detail-oriented. They take the time to explain everything clearly, never rush the process, and genuinely make sure you feel taken care of. The whole experience is smooth and stress-free every single time. Honestly, coming here feels like coming home. It’s rare to find service advisors who are this reliable and personable. Highly recommend asking for Ramiro or Arthur if you’re coming in for service

Last day of 2025, we got a great price for CX-30. Ben and Alex are both very nice and patient to introduce cars, sales manager Ryan is kind too. Perfect environment right here. Five stars recommended.

Great experience with Mazda on Christmas Eve. In particular I appreciated the guy that handled my transaction, Edwin. He is not a kid and he knows what is talking about. I wish more guys in car sales acted like him. He isn’t just there to sell a car, he’s there to work.

Great experience with Mazda! From start to finish. Rene and his manager Andy were amazing help . Rene was kind enough to show us multiple cars with all different colors to make sure we were choosing the right car for our family . We appreciate the time they took to show us around . Thank you !

Great team at Mazda, very comfortable, they’re so helpful in providing options for exactly what we’re looking for, highly recommend.

(Translated by Google) undefined (Original) Great experience! Great interest. Alex our salesman took good care of us, and Andre helped get us the deal we needed. 5 stars guys!

Edwin and Christina couldn’t have been nicer and more genuine. They were extremely patient and down to earth; not at all pushy like most sales people. I highly recommend seeking them out if you’re in the market for a Mazda!

Thanks to Sean and his whole team for the great customer service.

Great! All staffs so nice and experience.

Loved the entire team at Puente Hills Mazda, but Sean and Edwin made the process so easy, informative, and fabulous! I’m obsessed with my dream car and even more with the experience! Sean was wonderful to work with on the deal and Edwin explained every detail of my car so I know every feature top to bottom now. Can’t wait to go back for a service!

Alex is the best!!! He is really helping us out with phenomenal patience, and get the real deal for us, by the way best looking tattoo 🤣

My car purchase at Puente Hills Mazda was fantastic! From start to finish, the entire team was warm and professional. I especially want to recognize Edwin for his incredible assistance. He is an absolutely amazing salesman. Do yourself a favor, and if you go there, definitely request to work with Edwin. You won't regret it!

I recently purchased a car from Puente Hills Mazda, and the experience was exceptional thanks to Edwin Crespo. He took the time to undersatand what I was looking for and guided me through every step without any pressure. Edwin answer all my questions, explained every detail clearly, and made sure I felt confident in my decision. If you are looking to buy a car, I highly recommend asking for Edwin- you won't be disappointed!

I had a great experience buying my Mazda Sx90. I was helped by Isaiah and Christina with excellent customer service, Thank you!

I wanted to thank Daniel Bruno, Christina Prince and Isaiah Becerra for a wonderful car buying experience. The staff is professional and courteous. Isaiah was extremely knowledgeable about my CX-5 and assisted me through the whole process. I will definitely be recommending this location to family and friends.

Everyone at the dealership was so nice, especially Javier and Ernesto. They were patient with all my questions and really took their time explaining everything to me. The negotiation never felt rushed or stressful, and they made sure I understood every step. Since this is my first car, I was a little nervous, but they made the whole process smooth and comfortable. I’m really happy with my choice and the experience I had here. Definitely a great place for first-time buyers.

Puente Hills Mazda: 10/10 Experience! ⭐⭐⭐⭐⭐ Working with Puente Hills Mazda was absolutely seamless and great. We drove three hours to get to the dealership, and I can confidently say it was the best decision we made—it was, without a doubt, one of the best car buying experiences we have ever had. The team worked diligently to secure the exact vehicle and specifications we were looking for. What truly set them apart was their: Huge Selection: The store had a huge inventory to choose from. Transparency: They were completely open and helpful throughout every step of the process. Professional Staff: The entire staff was welcoming, friendly, and highly professional. We 100% recommend working with Puente Hills Mazda. Go see them if you're on or near the West Coast! Thank you so much, Alex, Christina, and Bow, for the great service and our new Mazda!

Isaiah made the process very smooth with purchasing my first vehicle. Thank you to Isaiah and the staff at Mazda Puente Hills.

I wanted to take a moment to thank Mazda Puente Hills for the outstanding experience we had purchasing my daughter’s car. From start to finish, the team was professional, patient, and genuinely helpful. A special thank-you to Isaiah, our salesperson, who went above and beyond to make the process smooth and enjoyable. He took the time to answer all our questions, explain every detail, and make sure my daughter felt confident and comfortable buying her first car.

Shoutout to Rene and Andy for their service and for hooking it up today with my new lease! I have closer Mazda dealerships to me but I don’t mind going out of my way to come here. This will be my third lease from this location. The exceptional service is what keeps bringing me back!

Jose from Mazda was extremely helpful and kind, making the trading in process so much easier and efficient really awesome person:)

If you are in need of a new sports car, or a family vehicle, then this is the place for you!!! This was my first time visiting a Mazda dealership and Javier made the visit worth every minute! Javier showed us the many cars for us to choose from to ensure that the vehicle we picked was the perfect fit! Javier made the process easy, convenient, comfortable, and welcoming! I highly recommend everyone coming down and checking out there high selection of vehicles and trims!!! Thank you Javier, Ernesto and Mazda of Puente Hills for the memorable experience and the many fun/exciting miles to come!!!

I've had a great experience buying a car here both times. Jose is a professional and courteous salesperson who handled things very efficiently. They don't play games; while the negotiation process is unavoidable, as long as everyone is respectful, you can treat it like an enjoyable conversation, even if you don't reach an agreement in the end. I've interacted with two salespeople and three managers in total while purchasing cars here, and all of them left a good impression. I would recommend this dealership to my friends.

I recently purchased a vehicle from here and I have to give a huge shoutout to Alex for providing outstanding customer service from start to finish.

We had a great experience at Puente Hills Mazda! Upon arrival, we were greeted by Product Specialist Javier. He was very polite and professional. We informed Javier that we were interested in the 2026 CX90 turbo trims with captain seats. He immediately took us to a CX90 with our exact wants & got the vehicle ready for a test drive. Before we took the test drive, Javier began to inform us on all of the features the vehicle had. I was very impressed with Javier’s knowledge of the vehicle and his professional, yet no nonsense style. The test drive sold us immediately. Not to mention all of the features other car brands mark up, Mazda includes. Now it was time to talk numbers. Assistant Sales Manager Andy introduced himself to us and asked what we were looking for as in monthly payments and down payment. Andy was calm, professional, & polite. Along with Sales Manager Ryan, we were able to get an awesome deal and are pleased to be new owners of a 2026 Mazda CX90 Turbo S Premium AWD. I definitely recommend anyone looking for a vehicle to check out Puente Hills Mazda.

I came and purchased a vehicle from Isaiah and he was amazing. Steven and Andy were also fantastic to work with they helped made the car buying process easy and smooth. They went above and beyond and helped me with my CX-5!

Sent my girlfriend to buy a car here today. I bought mine here 5 years ago and it’s the best car I’ve ever had. She got hers today and she’s beyond happy. Shoutout to salesman Alex Saavedra 10/10 customer service 10/10 dealership

I had a great experience with Sean Swanson — he went above and beyond to help me get my Mazda CX-30 at a great price. The whole process was so smooth and efficient; I got everything done in just one afternoon. Huge thanks also to Edwin for his help throughout the process. Couldn’t have asked for a better team!

Isaiah has been a great help. Not only super helpful and transparent but great sense of urgency. Greatly satisfied with the service. If you have Isaiah helping you out, just know you won’t be disappointed!

Isaiah is the absolute best. He made the process so easy and stress free. If you’re looking for someone genuine and someone who will give you the best deal then ask for Isaiah. Thank you so much Isaiah and the team at Puente Hills Mazda!

I was assisted by Christina, the manager, and she made the car-buying process much easier and more comfortable. She treated me like family, which really helped ease the typical tension that comes with making such a big decision. Christina was genuinely caring, attentive, and went out of her way to ensure I felt welcome and supported throughout the experience. I truly appreciate her approach and highly recommend this dealership because of her outstanding service

I recently purchased a Mazda CX-50 and had the pleasure of working with Jose and his team throughout the process. I’m super excited about my new car and couldn’t be happier with the experience. Jose provided excellent service, and the entire team made the negotiation process smooth and fair. I felt well taken care of from start to finish. My sister is currently in the market for a new car, and I’ll definitely be recommending she go see Jose at Mazda. Highly recommend!

I had a smooth experience purchasing my Mazda CX 50 hybrid here. My salesman Jose was helpful, responsive, and worked hard to get me a fair deal! The process was clear and I appreciated the communication.

Car buying in today’s market can be stressful and draining, but my experience with Puente Hills Mazda was the complete opposite. From my first phone call to driving off the lot, the entire process was smooth and hassle-free. A huge thank you to Ben Wu, Steven Sandoval, and Daniel Bruno for making the experience not only easy but also enjoyable. Ben went above and beyond to ensure my needs were met, and I never once felt pressured during negotiations. Everyone I worked with was professional, attentive, and provided outstanding customer service. If you’re in the area and considering a Mazda, I highly recommend checking out Puente Hills Mazda.

I honestly had a very positive experience at Puente Hills Mazda. Jose, the sales guy I dealt with, was knowledgeable without being pushy. That was key.

Good customer service at the service department and parts department.

请问有说中文的吗，如果有的话请给我来电或者回复，因为我想买车，没有说中文的这让我沟通很困难

Very bad experience – beware I had a very bad experience with this dealer’s parts department. I sent my assistant to purchase three parts. They first provided a written estimate, which we had on hand. Later the same day, when we went to pay, they issued an invoice for the exact same parts but increased the price by $400. When my assistant confronted them and showed the original estimate, they agreed to honor the original price only if we paid cash, saying they do not accept credit cards. They claimed they haven’t accepted credit card payments from anyone for over a year, which I find very hard to believe for an Infiniti dealer. This felt misleading and unprofessional. Changing prices the same day and then forcing cash payment raises serious red flags. I would advise others to be very careful, get everything in writing, and watch out for these practices.

I bought a new 2025 CX-5 from this dealer on November 1st, 2025. But then I keep receiving error messages (screen capture below). Therefore, I brought my car in for inspection and it took a week and the dealer told me it's normal. During Christmas holiday last week, same error message flashing again while driving on highway, so I need to brought the car in today.

Extremely Rude and inconsiderate individuals