“ Alvin and Andy made the perfect team. No pressure, no onerous upsells, straight shooters. Alvin knows his product and effectively highlighted the key points of each model and trim and made the test drive process seamless. He's also very personable and made conversation enjoyable. Andy brought us a great deal after initially going in on a different route. Chill, easy, and no fuss. Would recommend them to anyone looking to get a new, used, or CPO Mazda. Appreciate them. ”

“ Ben was extremely helpful throughout the whole car buying process at Mazda. He was patient, professional, and really worked with us to get the price we wanted for the car. He made everything feel stress-free and was honest and transparent the entire time. We never felt pressured, and he went above and beyond to make sure we were happy with our purchase. Highly recommend asking for Ben if you’re looking for great customer service and someone who truly cares about helping customers. ”

“ We stop at the dealer looking for a SUV my wife liked. Sales Ben came to us and shown every model might interest us. After he explained each with different functionalities, we test driver CX-5 and CX-50, then we made our decision. Ben is a very helpful salesman, not just knowledgeable, also friendly to answer all questions we have. Before the new car key handed to us, he helped to setup the control panel, Bluetooth link to my wife’s iPhone, driver seat adjustment to comfort position, demo all the panel settings needed to know about. His great help is very much appreciated! Thanks Ben. ”

“ The people here are amazing! This is my 4th Mazda with Puente Hills Mazda and each visit they go above and beyond to help their customers. Javier and Andy were patient and respectful with our needs and Ryan made the process even smoother. I can’t emphasize enough how well they treat their customers which is the reason I keep coming back. I recommend Javier and Andy to help you find what you need. ”

“ Alvin made the experience straight forward and clear! ”

“ Good and fast service with Rene & Isaiah thank you ! ”

“ Good and friendly service from Rene, he approached us as soon as we got here and showed us around the cars we wanted to look at. Also Isaiah helped us go through the car and made sure the car was ready to go ”

“ Hi, my name is Derek Ling. I would like to share my experience buying new car at Puente Hills Mazda, I am highly recommended if anyone wanted to buy a new car, especially Mazda brand please go and check out this dealer. The dealer itself are super Nice and clean on top of that they have a lot of cars for you to choose from so you don’t have to go dealer to dealer to find the one you like they have everything. Other than that the Sale person, josé Dayoub Is very nice and kind. If you want to know everything about the car, he will explain and tell you everything that you wanted to know. Also, one of the manager and the finance department they are very helpful treat you really like a customer. I would say This dealership is providing the amazing customer service. This dealer also will give you a very good deal. ”

“ José Dayoub made my vehicle purchase an exceptional experience from start to finish. He was highly knowledgeable and took the time to walk me through all the car’s features, making sure I felt confident and informed. He also went the extra mile by helping me download and set up the Mazda app, which I truly appreciated. What stood out most was his personable and positive attitude throughout the entire process. He created a comfortable, no-pressure environment and never came across as pushy, which made the experience even more enjoyable. Overall, I had a fantastic experience and would highly recommend asking for José. He is truly a valuable asset to the team. ”

“ Came to puente Mazda in LA today, very good experience! :-) Isaiah walked us through the paperwork, he was very knowledgeable about the car answered all my questions was patient! I encourage anyone looking for a good car to come to puente Mazda in LA and make sure you ask for Isaiah the dude is hot with the business! Everyone here is friendly not pushy which is a blessing! They did not try to car salesman me they were very honest straightforward and fast! NEVER GIVE UP! JESUS LIVES! JESUS LIVES IN US! 👍😎🙏😇 ”

“ Homer and Ben were very friendly and helpful. The whole process went very smoothly. ”

“ Edwin and Andrés made my experience so easy. I had previously leased my 2023 Mazda cx 5 and came in for a trade in. They were so helpful and friendly and even helped me pick a middle name for my baby. ”

“ Jose was very helpful and also very knowledgeable about the cars. He answered all my questions about the car ”

“ Fantastic dealership. Isaiah knew the cars inside and out, and worked really hard to get me a deal I was happy with. They pulled a few strings to get me an amazing deal on a new cx-5. The dealership itself looks newly renovated also with a nice waiting area ”

“ Quick and efficient service for your Mazda ”

“ Bought my first car here, great customer service, huge helped from Ben and Sean! Recommend to look for them because for real they actually communication and got to work with me to get a good deal. Unlike other dealerships Ive been to previously very uninteresting and unprofessional. Appreciate the help Ben and Sean🤝! ”

“ I truly had the best experience with Puente Hills Mazda! Long story short- they helped me when I needed it the most! I used to go to the Thousand Oaks branch, but ever since the great Cynthia left, that dealership has yet to care. Cynthia referred me to Sean who helped me quickly streamline the lease and meet all my needs. Jose then arrived with my car with a giant bow that made me just feel special. He then showed me all the features of the car and answered anything I had questions about. Both of them TRULY made this the best experience and I could not rave more about them. I 100% will be coming back to Puente Hills when this lease is up, because of them! Thank you!!! ”

“ Great service, had me out in 3 hours. ”

“ This is my 2nd time coming to this dealership to buy a car. The other car I purchased 10 years ago was recently totaled when someone ran a red light. Ben was the salesman I had this time. He was very courteous and helpful in finding me the right car for my needs at the exact price I was budgeting for. He was so patient in my decision of trying to figure out what I wanted this time. I loved my other car and love this new car. My experience here was exceptional! ”

“ The lease process went very smoothly. Sean and Ben were very accommodating, helping us stay within our budget while getting the car we wanted. They truly listened to our needs and showed genuine compassion throughout the experience. This is truly a dealership that knows how to make a great deal happen. ”

“ Sean was great, Worked with me and was fully transparent on the deal. Car was exactly as wanted and deal was seamless, Above and beyond customer service and Great deal. ”

“ Yoan and Daniel both provided me with great customer service. ”

“ Isaiah was very welcoming and friendly. Very forthcoming with information. Very helpful and easy to deal with. No aggressive sales tactics. Just easy going transaction. I would recommend him to anyone looking to buy a car. Easiest car deal I’ve had. They worked with me to get a payment in my budget. Andy also very personable. ”

“ Devin was super helpful in replacing my car key batteries. Also offered very helpful tips ”

“ Had a great experience working with Yoan while buying my new 2026 Mazda CX-30. He was incredibly patient, never pushy, and made sure I felt comfortable with every step before making a decision. He took the time to walk me through the process and even helped coordinate everything with my credit union, which made the financing side smooth and stress-free. Andy was also fantastic to work with. Together they helped put a solid deal together and made the overall experience straightforward and positive. I appreciated how respectful and low-pressure the entire process felt. Definitely recommend asking for Yoan if you’re in the market for a car. ”

“ 3rd CX5 leased from this “dealer” 4th CX5 leased from Mazda 2025 CX-5 leased on January 2025 under 7000 miles battery completely drained “no warning” Contacted Mazda Roadside Assistance brought the vehicle to the dealership … After checking in the vehicle, was told even though it has 36000 miles bumper to bumper warranty but the vehicle is considered “under driven” and if that is the case after diagnostic there will be a charge of $220 for the service… ???????????? What’s considered under driven who is to determine what is and is not under driven? Very disappointed Extremely dissatisfied …. Niece leased her CX5 in AZ same issue with the battery brought it to local Mazda dealership where she got her vehicle not one question ask replaced with a brand new battery and out of the dealership under 2 hours with a car wash Furthermore it is not a pleasant experience to speak to an AI trying to book a service appointment … Thank you, the issue had been resolved a new battery was replaced for the vehicle at no charge, the frustration came from the word “under driven” anyhow once again Thank you for servicing the vehicle. ”

“ Javier made my car buying experience very easy. He was transparent with everything and very helpful. I would definitely recommend him to others interested in buying a vehicle. He checked in regularly and cares about his job. I LOVE MY MAZDA!! ”

“ Isaiah Becerra was an excellent salesman and made my car buying experience smooth, strees-free, and enjoyable from start to finish. He was knowledgeable, patient, and took the time to make sure I found the perfect Mazda for my needs. I never felt pressured, only supported and well-informed throughout the entire process. Thanks to Isaiah and his manager I drove off in an amazing 2026 CX-20 2.5 S SES AWD and couldn't be happier with my experience and for welcoming me to the Mazda family. ”

“ Cant say enough about my whole experience with mazda. Almost 10 years of service . Best part is the service dept cust service, all the guys are great and respectful. Arthur is very very helpful and accommodating always makes the interactions highest quality of professionalism with a touch of personality and well wishing. Great Kid ! Thanks mazda will be getting that 2026 next month.... ”

“ First time buying a car and my experience was great. I was dreading getting a new car because I hate car dealerships but the amazing staff at this Mazda dealership made my experience great and I felt like they really wanted to give me the best deal. Shout out to Andy and Edwin for providing the best service and not making me feel pressured. ”

“ I used Mazda Puente Hills to lease a CX30. The rep, Sean Swanson, was outstanding. He was professional, responsive, knowledgeable and reliable. He was very fair and accommodating in all my requests. I rarely have such experience with any sales experience and even less so when it comes to cars, but Sean and Puente Hills exceeded my expectations. ”

“ Ben was super helpful in delivering my car and making sure the process was smooth! He was also very kind and patient in answering questions. He also checked in with me afterwards to make sure everything was running smooth with the vehicle! ”

“ I’ve been coming here for service for a while now, and every visit has been a great experience thanks to Ramiro and Arthur. One of them always takes care of me whenever I come in, and they are consistently professional, patient, and extremely detail-oriented. They take the time to explain everything clearly, never rush the process, and genuinely make sure you feel taken care of. The whole experience is smooth and stress-free every single time. Honestly, coming here feels like coming home. It’s rare to find service advisors who are this reliable and personable. Highly recommend asking for Ramiro or Arthur if you’re coming in for service ”

“ Last day of 2025, we got a great price for CX-30. Ben and Alex are both very nice and patient to introduce cars, sales manager Ryan is kind too. Perfect environment right here. Five stars recommended. ”

“ Great experience with Mazda on Christmas Eve. In particular I appreciated the guy that handled my transaction, Edwin. He is not a kid and he knows what is talking about. I wish more guys in car sales acted like him. He isn’t just there to sell a car, he’s there to work. ”

“ Bad experience with the service department: Took my car in on a Friday for a basic oil change and tire rotation. This was only my second time coming here—the first visit went smoothly with no issues at all. Shoutout to Arthur, the advisor who helped me that day—he was helpful and the process was smooth. Later that same day (and again the next day), the oil pressure light came on during a drive. I scanned it myself at home and got an oil pressure sensor code. That Monday evening I brought it back and again worked with Arthur, who was helpful. Since I work mornings, I dropped the car off that evening for them to check the next day. Arthur let me know no courtesy cars were available, but he was able to get me a Lyft home with no issue, which I appreciated. On Tuesday, a different advisor handled my case. I was told at first no codes came up, but after a test drive and rescanning, the same code showed. They diagnosed it as the oil pressure sensor and quoted me over $600 for the repair. I declined. I was then told I’d still have to pay the $220 diagnostic fee. I agreed, but when I asked about getting a ride back to pick up the car, I was told no rides were available and they couldn’t even order a Lyft, which was frustrating—especially since that had already been done the day before. About an hour later, the advisor texted saying the manager would waive the diagnostic fee. I do appreciate that—thanks to Art Soto for that. When I went to pick up the car, the experience went downhill. I asked what tests were actually done and if they verified oil pressure manually. I was told no, that would be an additional ~$400, and that the tech “has done this over 100 times so it’s for sure the sensor.” That didn’t sit right with me—experience doesn’t replace actually testing something, especially when it comes to engine oil pressure. From what I could tell, they basically just scanned the car (same thing I did at home). While I was still reading through the paperwork, the advisor grabbed my keys and was already standing by the door like we were being rushed out. I still had questions about the repair quote and wanted a breakdown of parts/labor, but at that point I knew I wouldn’t be coming back. What makes this more frustrating is that since picking it up, I’ve driven over 600 miles on a road trip and the oil pressure light hasn’t come back on once. I understand intermittent issues happen, but it makes the $600 diagnosis feel even less convincing. Overall, I appreciate Arthur’s (original advisor) help and the waived fee, but the lack of thorough testing and the way the situation was handled—especially on Tuesday—left a bad impression. I’d recommend getting a second opinion before approving any major repairs here. ”

“ I am extremely disappointed with the level of customer service I have received. All I wanted was some information regarding my vehicle leasing contract, yet it has been unnecessarily difficult to obtain. I have made multiple phone calls, none of which were answered. I was also told that someone would return my call, but I have not received any follow-up whatsoever. It is frustrating that something as simple as requesting contract details has turned into such a time-consuming and unresolved issue. This lack of responsiveness and professionalism is unacceptable. If this is the level of service provided, I seriously question continuing any business relationship with your company. When my leasing contract expires, I will strongly reconsider and most likely choose not to make any future purchases from your dealership. I expect a prompt response and a clear explanation regarding my contract without any further delay. ”

“ Still don't understand why there is a $5k mark up on the car now. And they keep saying it happen every where. Bad sale man ”

“ Bad experience with the service department. Today I have appointmemt 7:20 a.m. for an oil change & tire rotation. I met the ART SOTO advisor. Normally, I always do the service at Puente Hills Mazda. Eeverytime when I have been here great work and service have been great, and most of advisor is polite and respectful. But today isn't. Art Soto, the first time I met him. But he makes me feel offended and wried conversation when I talk to him. I asked him How long are you gonna take for service today? He said a couple days!! I asked him twice but he still said a couple days so I stopped asking any questions because his answer doesn't make sense. The reason I ask him. I don't have a bad intention or rush his job BUT I need to know estimate time because I have to work. So, I decided to buy 3 Services/2 Years with him. He took such a long time to process my plan on his computer. The other advisor took 2 customers finished but I'm still with him. Finally, before I go to the rest area he told me it took around 1.15 h. for service. When the car is ready. I paid for my plan and he gave me a key and I went to grab my car by myself. You know what! I did service here more than 5 times when a car finished service another advisor walked outside and sent me to the car. And I saw another advisor walk outside and send their customer. But he was not. English is my second language. I'm asian but it doesn't mean I don't understand what you say or I don't know the attitude that you gave to me. This is the first impression with him that it's so bad and I don't know him before. It doesn't make sense the way that he treat me. I don't know if he tried to offend, was disrespectful to me, or wanted to joke but I'm not. I'm younger than him and I respect his job. He should respect me like a customer too. If you don't want to service me. You can pass me to another advisor. If he is the manager. He should get training in service, manners, and computer skills because the other advisor can work professionally and be more polite and great service than him. Sorry, that I have to review directly, but I am really disappointed with the service today. ”

“ I bought a new Mazda CX-5 in this dealership on November 1st, 2025. But I keep getting iStop error messages flashing during driving, so I keep calling and bringing the new CX-5 back to dealership. Today, February 24, 2026 is the 3rd time repair, they replaced my instrument cluster switch and requested me to bring the car back before service dept close t 6pm. I asked sales manager, Ryan if he can help to keep my car key for me because I can not make it to the dealer by 6pm but I’ll arrive before sales dept closed at 8pm and he refused to help!!! ”

“ Very bad experience – beware I had a very bad experience with this dealer’s parts department. I sent my assistant to purchase three parts. They first provided a written estimate, which we had on hand. Later the same day, when we went to pay, they issued an invoice for the exact same parts but increased the price by $400. When my assistant confronted them and showed the original estimate, they agreed to honor the original price only if we paid cash, saying they do not accept credit cards. They claimed they haven’t accepted credit card payments from anyone for over a year, which I find very hard to believe for an Infiniti dealer. This felt misleading and unprofessional. Changing prices the same day and then forcing cash payment raises serious red flags. I would advise others to be very careful, get everything in writing, and watch out for these practices. ”